Refund policy

Return Policy and Warranty

Free Returns Within 14 Days

Some exclusions apply, see below for details on freight returns and items that are not eligible for return.

Note that:

Non-defective items that have not been installed should be returned in new condition.
Return Material Authorization (RMA) numbers are good for 14-days from the date of issue.

Freight Returns Freight orders are not eligible for returns unless BPS AUDIO is at fault.

If you are returning or exchanging an item that shipped freight for any of the reasons listed below, you will not be subject to return shipping costs or fees:

• You placed an order and we sent you the wrong item.
• We sent you a product different from the one you ordered.

Remember to inspect freight orders upon delivery and do not accept delivery if the item is damaged or not what you ordered. Refuse the order and call us right away at 321-440-5965

Please check that your product has been received in good condition.

If your product has been damaged in shipping, a damage report must be reported within 24 hours of receiving your item. If a damaged item received is reported after 24 hours, TonnoFlip can not settle any shipping damage dispute.

Please retain all packaging material your BPS AUDIO product was received in, should UPS, USPS or Fedex have to inspect the item for a claim. UPS, USPS or Fedex will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.

RETURNS POLICY:

If you have attempted to install your BPS AUDIO product, we will not accept any return.

All BPS AUDIO items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included.

If you decide for whatever reason that you do not want the BPS AUDIO product you have purchased and it has NOT been installed, or you have placed the order incorrectly you have the option to return the product at your expense. The conditions for the return are as follows:

You must notify us within 5 calendar days of your product being delivered to you that you wish to return the cover. We will not accept returns for products that were delivered to the customer outside of the 5 days of product being delivered.

Product must be returned in the original packaging.
Once you notify us within the 5 calendar day window of your intent to return the product, we will email you an approved RMA# that needs to be clearly marked on the label and box when returning the cover.

This email will have detailed instructions for you to return the cover.
Be aware that you will be charged:

• The original shipping charge that was incurred to ship the products to you
• 20% restocking fee of the retail price of that product
• A re-boxing fee of $25.00 for all such items being returned to stock.

The total of these charges will be deducted from your purchase amount and you will be refunded the balance.

Insure your return Shipment: We also recommend that you insure your return shipment for damages as we will not accept nor refund any money for covers and/or other products that are returned damaged.

Please note that our return policy does not accommodate refunds for orders where the incorrect item has been purchased by the customer. It is the responsibility of the customer to ensure that the order placed is correct and meets their desired specifications. We encourage our customers to review their orders carefully before finalizing them, as we are unable to offer refunds for mistakes made during the order process.

My order was damaged during shipment.

All items that are shipped are in new and unused condition. Most of the items you will purchase from us will be shipped using UPS, USPS or FedEx ground. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you accept delivery from UPS or FedEx and find it is damaged, please call us immediately at 321-440-5965

Please save all boxes and packing material for inspection by the shipping company. Please DO NOT install your product if you receive it damaged or allow it to be installed, as we may not be able to replace damaged products that have been installed on your vehicle. Digital photos of any damage or defects are always helpful and may be required to successfully process your return.

Please see our freight policy for items that ship via freight truck. Please call us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen and we are experienced in resolving damage claims.

We are here for you. Customer Service is our top priority.

BPS Audio's 90 days Limited Warranty
BPS Audio is committed to delivering high-quality audio products and stands behind the craftsmanship of its goods. Our 90 days Limited Warranty ensures protection against defects in materials and workmanship that may occur under normal use and conditions.

What Is Covered:

This warranty covers any defects in materials or workmanship and will be remedied at no charge to the customer, including the costs of parts and labor.

What Is Not Covered:

Our warranty does not cover issues arising under the following conditions:

• Damage due to accidents, drops, impact with foreign objects, etc.
• Damage resulting from negligence or misuse (including damage to returned goods due to inadequate or improper packaging).
• Damage from incorrect installation or usage not in accordance with product instructions.
• Damage from using the product beyond its specified limits (e.g., overpowering speakers or operating amplifiers below the recommended load).
• Damage due to distortion and/or clipping from improper tuning.
• Products that have been altered or tampered with in any way.
• Loss or theft of the product.
• Products purchased through unauthorized dealers of BPS Audio.
• Repetitive returns of the same product for the same type of damage, which may be considered abuse.

BPS Audio reserves the right, after thorough inspection and testing by our professional audio team, to determine if a product's malfunction falls under warranty coverage. This discretion allows us to ensure fairness and integrity in our warranty process.

Replacement Policy:

If a product is found to be defective within the 90 day warranty period according to our guidelines, it will be replaced at no cost to the customer. In the case of discontinued items, BPS Audio reserves the right to replace the product with a reconditioned unit of equivalent quality or the most similar model available.

Claim Process:

We strive to resolve claims within 48 hours; however, we request 3 to 5 business days from the product's arrival at our facility for testing and claim resolution.

If your purchase was protected by Guide Shipping Protection and you encounter issues, please file a claim at Guide Protection Claim Site. A representative from Guide will process your claim and follow up with you via email.

BPS Audio is dedicated to providing exceptional customer service and ensuring your satisfaction with our products. Should you have any questions regarding your warranty or need assistance, please contact our customer support team.